Tape Drive Repair FAQs

How do I maintain my tape drive equipment?

It is important to properly maintain your tape drive equipment. Start by following the tape drive backup drive manual and clean your tape drive regularly. It is also a good idea to have an experienced tape drive repair company like Remax Electronics check the alignment of the drive every 12 to 18 months.

How long does your tape drive repair take?

Typically, our tape drive repair time is 5-7 days and we can offer a 2-3 expedited service. If you need a replacement tape drive while yours is being repaired, just let us know. We understand that is it important to have as little down time as possible.

Do you have a warranty on your tape drive repair?

Yes, we offer a 6-month warranty on all our parts and labor.

What brands of tape drives do you repair?

We repair tape drives from all major manufacturers including Cipher, Compaq, Dell, Exabyte, Fujitsu, HP, IBM, Seagate, Sony, Quantum and many others.

What kinds of tape drives do you repair?

We repair 4MM, 8MM, DLT, SDLT, AIT, LTO, VXA, Travan, QIC, 3480/3490/3490E, 9-track technology, and tape drive libraries.

Do you sell new tape drives?

Please see our Specials for more information on new tape drives and new tape drive media.

Where can I dispose of my old tapes?

After you have successfully migrated your old tape media, it is important that you dispose of it properly. Throwing a tape in the dumpster is not acceptable. For more information on disposing your old tape media, visit the manufacturer's website.

If you have any questions about tape drive repair, please call us at 1-800-396-6116 or contact us.